You can do it online at www.audsmart.com. It's fast, simple and takes only a few minutes. Please prepare a colour scan or photocopy of your Australian driver’s licence,passport and/or Proof of age.

Anyone over 18 years of age with a Australian bank account. Your details will be verified according to the appropriate Anti Money Laundering regulations for the country of your domicile.

No, opening an account with AUDSmart is free and you have no obligation to place an order with us.

After you have completed the registration (input all details and uploaded documentation) we will review your request and reply within one working day. If successful you will receive an email confirmation from us.

Occasionally there might be a problem uploading a document to the AUDSMART website. Please note we do not accept PDF files, only JPG, GIF and PNG file extensions. If it does happen with your registration document, just email your supporting document to support@audsmart.com and we will help you to complete the upload.

Please check your SPAM folder. If you still do not receive confirmation email, please contact support@audsmart.com for assistance.

An OTP is a One Time Password we use to validate your mobile number. The last stage of the registration process is to validate the OTP. Occasionally, customers will receive an OTP SMS on their mobile. If you don’t, please email support@audsmart.com and we will fix the problem as soon as possible.

Click on “Sign In”, enter your email address, click on “Forgotten password” and “Submit”. Then, you will have a password reset link sent to your email.

A Fixed Rate

is applied at the time of placing the order. It means that the sender knows the exact amount of money that will be received by the beneficiary.

An Indicative Rate

fluctuates according to the market forces of supply and demand. Changing market conditions affect the exchange rates continually. Upon placing the order, the Customer would see the approximate rate used, while the actual rate used will be set at the time of the money transfer to the beneficiary’s account.

For majority of our currencies like Cambodia and Hong Kong, the beneficiary will receive the fund transfer within 1-2 business days. It would be no longer than 7 business days for other currencies.

AUDSMART and its partners have great banking relationships in place and are able to offer the best rates to our customers.

Urgent - No fees & no charges. The beneficiary will receive money on the same day or on the next working day. Urgent payments are available in 10 countries.

Priority - No fees & no charges are made by AUDSmart BUT the beneficiary bank or an intermediary bank may deduct a fee. This fee is beyond AUDSmart’s control and differs for each bank. The beneficiary will receive the money within 5-7 working day. Normal payments are available in 26 countries.

* The payment method available depends on which country your beneficiary is in. The full list of country payment methods is show here.

A transaction reference code is generated once you place a new order for a transfer with us. This reference code allows you to track your particular transaction. You MUST input this reference code when you transfer money to us so that we can process your funds.

If you forget to input your reference code on your bank transfer to us just email to support@audsmart.com and provide your transaction details along with your reference code and we will do the rest.

You can send money to us only by internet banking or mobile banking ‘Pay Anyone’ and this usually arrives with us the same day or early the following day. Please note we do not accept cash, cash deposits into our bank account or cheques of any kind.

*Please note that we are unable to receive funds from third parties. We only do receive funds from AUDSmart account holder.

AUDSmart is licensed by the Australia Government. You can view our licence at Click here and search for "DollarSmart Global".

AUDSmart’s system is highly secure. We use high quality technology to keep your confidential information safe.

Yes, we will do KYC/AML (Know your Customer/Anti Money Laundering) compliance check on all customers. AUDSmart regards both money laundering and terrorist financing as serious offences. We therefore enforce a stringent Anti Money Laundering and Anti Terrorist Financing policy in our company. We will also do a compliance check for large orders depending on the reason given for the transaction, the source of funds, and the currency concerned.

Literally up to 37 countries globally (except restricted countries); however, the main countries we transfer money to Click to shown: For any countries not on this list, please contact us at support@audsmart.com to discuss your transfer requirements.

According to Anti Money Laundering obligations, sanction screening requirements and security reasons we are unable to make payments to the following countries:

Our website operates 24 hours a day, seven day a week. You can place an order and transfer funds at any time you want. We will process your transactions during business hours from Monday to Friday (excluding public holidays) 9:00 a.m. to 6:00 p.m (Sydney time).

Your fund transfer status will be shown on your dashboard from the time you start the transfer until the funds arrive at your beneficiary’s account. There will be five statuses shown:

• Pending Approval: Waiting for registration approval from our team
• Pending Customer Funds: How long it takes depends on the interface between your bank account and our bank account. Normally it takes less than a business day.
• Processing: We acknowledge receipt of your funds and are preparing to transfer these funds to your Beneficiary.
• Transferring: Your funds are being moved to your Beneficiary's destination country.
• Transfer Success: Your Beneficiary received your money.

For any issues, please send an email to support@audsmart.com from the email address you used to register with us. In this email, please detail your issue and, if possible, send us a screenshot. We’ll get back to you as soon as we can.